jiligogo Privacy Policy

1. Introduction

jiligogo ("jiligogo," "we," "us," or "our") is committed to protecting the privacy and personal data of all individuals who use the jiligogo online gaming platform at jiligogo.club (the "Platform"). This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and what rights you have in relation to your data.

This Privacy Policy applies to all users of the Platform, including registered players, visitors, and any other individuals whose personal data jiligogo processes in connection with the operation of the Platform. By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy.

jiligogo processes personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as well as applicable regulations issued by the National Privacy Commission (NPC) and the Philippine Amusement and Gaming Corporation (PAGCOR).

2. Information We Collect

2.1 Information You Provide Directly

When you register for a jiligogo account or use our services, we collect information that you provide directly to us, including:

• Identity information: Full name, date of birth, nationality, and government-issued identification details (required for KYC verification);
• Contact information: Email address, mobile number, and residential address;
• Account credentials: Username and encrypted password;
• Financial information: GCash account details, PayMaya account details, bank account information (BPI, BDO, Metrobank), and transaction history;
• Communications: Messages you send to our support team, feedback submissions, and survey responses.

2.2 Information Collected Automatically

When you access the Platform, we automatically collect certain technical and usage information, including:

• IP address and approximate geographic location;
• Device type, operating system, and browser information;
• Pages visited, features used, and time spent on the Platform;
• Game activity, betting history, and session data;
• Cookies and similar tracking technologies (see Section 6).

2.3 Information from Third Parties

jiligogo may receive information about you from third parties in limited circumstances, including identity verification service providers used for KYC compliance, payment processors for transaction verification, and fraud prevention and anti-money laundering screening services.

3. How We Use Your Information

jiligogo uses the personal information we collect for the following purposes:

• Account management: To create, maintain, and manage your jiligogo account, including verifying your identity and age (21+ requirement);
• Service delivery: To provide access to games, process deposits and withdrawals in PHP, and deliver the features of the Platform;
• Legal compliance: To comply with PAGCOR licensing requirements, Philippine anti-money laundering laws (AMLA), the Data Privacy Act, and other applicable regulations;
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, cheating, and other prohibited conduct;
• Customer support: To respond to your inquiries, resolve disputes, and provide assistance;
• Responsible gaming: To monitor gaming activity and enforce responsible gaming tools, including deposit limits and self-exclusion;
• Platform improvement: To analyze usage patterns, troubleshoot technical issues, and improve the Platform's features and performance;
• Communications: To send you account-related notifications, security alerts, and — where you have consented — promotional communications about jiligogo offers.

4. Legal Basis for Processing

jiligogo processes your personal data on the following legal bases under the Philippine Data Privacy Act:

• Contractual necessity: Processing required to perform our contract with you (i.e., to operate your jiligogo account and deliver our services);
• Legal obligation: Processing required to comply with applicable Philippine laws, including PAGCOR regulations and AMLA requirements;
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where these interests are not overridden by your privacy rights;
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time.

5. Sharing Your Information

jiligogo does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly as necessary:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, to process your deposits and withdrawals;
• Identity verification providers: Third-party KYC and age verification services used to confirm your identity and eligibility;
• Fraud prevention services: Anti-fraud and anti-money laundering screening providers used to protect the integrity of the Platform;
• Regulatory authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government bodies where disclosure is required by law;
• Technology service providers: Cloud hosting, data storage, and platform infrastructure providers who process data on our behalf under strict data processing agreements;
• Professional advisers: Legal counsel, auditors, and compliance consultants, where necessary for the operation of our business.

All third parties with whom jiligogo shares personal data are required to handle that data in accordance with applicable Philippine privacy laws and jiligogo's data protection standards. jiligogo does not authorize any third party to use your personal data for their own independent purposes.

6. Cookies and Tracking Technologies

6.1 What Are Cookies

Cookies are small text files placed on your device when you visit the Platform. jiligogo uses cookies and similar technologies — including web beacons and local storage — to operate the Platform, remember your preferences, and analyze how the Platform is used.

6.2 Types of Cookies We Use

• Strictly necessary cookies: Essential for the Platform to function, including session management and security. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options to improve your experience.
• Analytics cookies: Collect anonymized data about how players use the Platform, helping us identify areas for improvement.
• Marketing cookies: Used only where you have given explicit consent, to deliver relevant promotional content within the jiligogo Platform.

6.3 Managing Cookies

You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. Strictly necessary cookies cannot be disabled as they are required for the Platform to operate securely.

7. Data Retention

jiligogo retains your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine law. Specifically:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, as required by PAGCOR regulations and AMLA;
• Transaction records: Retained for a minimum of five (5) years in accordance with Philippine financial record-keeping requirements;
• Support communications: Retained for up to three (3) years from the date of the communication;
• Analytics data: Retained in anonymized or aggregated form for up to two (2) years.

When personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, jiligogo will securely delete or anonymize that data.

8. Data Security

jiligogo implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform;
• Encryption of sensitive data at rest, including financial information and identity documents;
• Strict access controls ensuring that only authorized jiligogo personnel can access personal data, on a need-to-know basis;
• Regular security audits, vulnerability assessments, and penetration testing;
• Multi-factor authentication options for player accounts;
• Incident response procedures to detect, contain, and report data breaches in accordance with NPC requirements.

While jiligogo takes all reasonable steps to protect your personal data, no system is completely immune to security risks. You are responsible for keeping your jiligogo login credentials confidential and for notifying us immediately if you suspect unauthorized access to your account.

9. Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by jiligogo:

• Right to be informed: The right to know what personal data jiligogo collects and how it is used — as set out in this Privacy Policy;
• Right of access: The right to request a copy of the personal data jiligogo holds about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations;
• Right to object: The right to object to certain types of processing, including direct marketing;
• Right to data portability: The right to receive your personal data in a structured, commonly used format;
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact the jiligogo Data Protection Officer using the contact details in Section 13. jiligogo will respond to all verified data subject requests within thirty (30) days, as required by the Data Privacy Act.

10. Children's Privacy

The jiligogo Platform is strictly intended for individuals aged 21 years and older, in accordance with PAGCOR regulations governing online gaming in the Philippines. jiligogo does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from an underage individual, we will immediately close the associated account and delete all related personal data.

If you believe that a minor has registered on the jiligogo Platform, please contact our support team immediately so that we can take appropriate action.

11. International Data Transfers

jiligogo primarily stores and processes personal data within the Philippines. In limited circumstances, personal data may be transferred to or processed by service providers located outside the Philippines — for example, cloud infrastructure providers or international fraud screening services. Where such transfers occur, jiligogo ensures that appropriate safeguards are in place to protect your personal data, consistent with the requirements of the Philippine Data Privacy Act and NPC regulations on cross-border data transfers.

12. Changes to This Privacy Policy

jiligogo reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify registered players by email or by posting a prominent notice on the Platform prior to the changes taking effect. The "Last Updated" date at the top of this Privacy Policy will always reflect the most recent revision.

Your continued use of the jiligogo Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact and Data Subject Requests

If you have any questions, concerns, or requests regarding this Privacy Policy or the way jiligogo handles your personal data, please contact our Data Protection Officer. Our support team is available 24 hours a day, 7 days a week.

Email: [email protected]

For formal data subject requests — including access, rectification, erasure, or portability requests — please include your registered username, a clear description of your request, and a copy of a valid government-issued ID for verification purposes. jiligogo will acknowledge your request within five (5) business days and provide a full response within thirty (30) days.

If you are not satisfied with jiligogo's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph.